Exchange & returns

Exchange and return of Goods


7.1 Return of the Goods is made in accordance with the return conditions specified on the Site.

7.2 The Buyer has the right to refuse the received Goods and terminates the Sales Agreement in accordance with the Law of Ukraine "On Consumer Protection" within 14 calendar days. Return or exchange the goods within the period established by the Law of Ukraine "On Consumer Protection". The returned goods must be accompanied by a completed application for the return of the Goods with the reason for return. Shipping of Goods is carried out at the expense of the Buyer.

7.3 Return of Goods of Proper Quality:

7.3.1 Return of the Goods of proper quality is possible within 14 calendar days from the date of receipt, provided that the Goods were not in use, and were preserved: its appearance, consumer properties, affixed labels, labels, labels and tags, as well as the availability of factory packaging. It is not allowed to apply inscriptions, addresses, etc. on the packaging.

7.3.2 In case of the Buyer's refusal of the Goods in accordance with clause 7.3.1. The Seller shall return the value of the Goods to him within 7 (seven) days from the date of receipt of the Goods. Reimbursement of the value of the Goods is made exclusively to the person specified in the form of the Order for the Goods. Refunds are made by transferring funds to the Buyer's card, based on the value of the goods at the time of purchase. Only the cost of the goods is returned to the buyer. The cost of sending the return is paid by the Buyer.

7.4 Return of Goods of Improper Quality:

7.4.1 Under the Goods of improper quality means the goods which cannot provide the performance of the functional qualities. The difference between the elements of design, colour or design from those stated in the description on the Site is not a sign of the improper quality of the Goods and/or the inability to use it for its intended purpose.

7.4.2 After receiving the Order claims for external defects of the Goods, their quantity, completeness and appearance are not accepted.

7.4.3 If the Goods of improper quality have been transferred to the Buyer, the Buyer has the right to demand a refund in accordance with the Law of Ukraine "On Consumer Protection".

7.4.4 The Seller is not responsible for defects of the Goods that arose after its transfer to the Buyer as a result of violation by the Buyer of the rules of use or storage of the Goods, actions of third parties or force majeure.

7.4.6 If the reason for the return is an error of the employee of the Online Store, the Buyer is refunded the full cost of the order. The employee of the Online Store also pays for the return shipping of the goods. An error of an employee of the Online Store means: sending another model; sending another size; colour mismatch of the photo model. This does not take into account the mismatch of the shade of the same colour, due to the fact that on different image display devices, the same image may look different.